What Are Dispenses?
Dispenses refer to cash physically removed from the Cash Recycler for operational use, usually as floats, cash movements within the business.
What are Deposits?
Deposits refer to the cash physically placed into the Cash Recycler.
Example:
Work Unit: BAR 1
Dispensed: $500
Deposits: $750
Difference: $250
How Wirely Handles Deposit and Dispense Timing
Within the Cash Recycler Settings, Wirely will assign transactions based on the transaction timestamp data received from the Cash Recycler. Wirely can attribute dispense and deposit times to meet the operational needs of each business.
Example Scenarios
A deposit made at 12:10 AM can be attributed to the previous day's trading if your venue’s trading day ends at 2:00 AM.
A deposit made at 5:00 AM can be attributed to the current calendar day if the cutoff has passed.
Where to View Dispense and Deposits Transactions
Navigate to Cash Recycler Module > Unit Summary: View total cash dispensed per day per work unit or transaction type (Deposit/Dispense)
Raw Transaction Table: Displaying granular transaction information, Date, Terminal ID, Local Time, Type, Account, etc. Each transaction performed will be mapped and timestamped and will populate in this table in Wirely.
All historical cash recycler transactions will be stored in these tables. This table can be filtered via calendar date range and work unit.
Wirely cannot pull data for 'transfer' transactions within a Cash recycler machine. Only transactions that have been dispensed and deposited will populate in Wirely.
When Transactions Can Be Incorrect
Provider drop out
Dispense/deposits into incorrect work units.
Unmapped work units
Dispense/Deposits were made outside of the Cash Recycler designated time settings.
Best Practices:
Ensure each work unit is associated to an input in Wirely (machine/till/location)
Maintain consistent dispense/deposit transactions within the Cash Recycler time parameter configurations.
Troubleshooting
Dispenses/Deposit appears on the wrong trading day? Check corresponding CR slip, timestamp falls within the allocated Cash Recycler time settings in Wirely.
Not appearing at all? Confirm the transaction was a deposit or a dispense, Wirely does not see data for ‘transfers’ within a cash recycler machine. Additionally, check if the work unit has been mapped to a valid work unit in Cash Recycler Settings.
Dispensed but not tracked in totals? Check if the work unit is mapped correctly. Confirm a transaction ID (if applicable). Confirm time dispense and if this falls outside of time parameters configured in Cash Recycler settings. Contact Wirely Support for further assistance.
Unexpected large dispense? Verify user access logs and time of transaction
When to Contact your System Admin
If you need help realigning a timestamp across multiple entries
If a deposit cannot be re-attributed manually due to system lock