Why aren’t my deposits showing in Wirely?
Ensure your Cash Recycler is online
Check mapping for the associated work unit
Confirm the transaction timestamp falls within expected time window
What if I see a transaction on the wrong day?
Confirm your venue’s trading day setup
Review and possibly edit the timestamp (Super Admin only)
Contact Wirely support to confirm if transactions were within Cash Recycler time parameters.
Can I manually add a transaction?
No. Wirely only accepts synced data directly from the Cash Recycler hardware
Who can change timestamps?
Only Super Admins have access
Timestamps should only be edited with venue System Admin approval
I dispensed a float but it didn’t appear in reports?
Check work unit is correctly mapped in Wirely settings
Confirm dispense time falls within configured dispense window
Contact Wirely Support if still unresolved
What if I have multiple work units with similar names?
Use a consistent naming structure (e.g., TAB Float 1, TAB Float 2)
Avoid duplicate or ambiguous names when mapping, the system requires unique names for each work unit.