Common Issues
Deposits or Dispenses not appearing in Wirely
Transactions showing on the wrong trading day
Unmapped transactions
Timestamp discrepancies
Checklist Before Escalating
Is the work unit correctly mapped?
Has the transaction timestamp fallen within configured hours?
Was the transaction synced correctly from the Cash Recycler?
Are you viewing the right date range in reports?
System Admin Tips
Check for network sync delays
Confirm if other venues in the group are affected
Can you view the transaction in the Raw Transactions table, can the timestamp be edited to resolve issue ?
When to Contact your System Admin
If timestamps are missing or incorrect
If sync failures have created gaps in reporting
If an investigation is needed across multiple venues or days