Issue: Variance keeps appearing even after recount.
Check the Last Transaction Time:
On the Wirely Tills module page, review the Last Transaction Time. This shows the most recent time data has been received from POS data.
If you are aware that transactions have been processed in the POS during this period but are not showing in Wirely, please contact Wirely Support via email or the chat feature located at the bottom-right corner of the platform.
Verify Float Amounts:
If your venue is configured to include the float amount in the Cash Counted, ensure it has been entered correctly.
Example: If the float is $500 and takings are $200, the Cash Counted should be entered as $700.
Leave a Variance Comment:
If you are still uncertain about the variance, leave a clear and detailed comment. This helps with future reconciliation and supports accurate record keeping.
Issue: Unable to edit or delete a Z Read.
If you are unable to edit or delete a z-read this would be due to the role permissions. Please reach out to your System Administrator to assist
Issue: POS data does not update.
Use Refresh POS Data.
If the issue persists, contact Wirely Support.